2021 - Present
Senior UX/Product Designer
My role in a nutshell.
I partner closely with product, engineering, and business teams to define problems clearly and move solutions forward.
I map complex customer journeys, identify where users struggle, and turn those insights into focused, actionable design work.
I use research, customer feedback, and data to challenge assumptions and guide decisions—not just validate them.
I lead design conversations—critiques, working sessions, and alignment discussions—to bring clarity and keep teams moving in the same direction.
From early concepts to final UI, I design flows, prototypes, and high-fidelity experiences that are thoughtful, usable, and ready for development.
I stay involved through delivery—supporting handoff, QA, and iteration to ensure what gets built matches the intent.
biggest accomplishments.
Led the end-to-end redesign of the store details experience, improving how customers find and understand essential store information.
Led the design of post-order communications, bringing consistency and clarity across emails, order history, and transactional touchpoints.
Defined and improved the design-to-development handoff process, creating a more efficient and scalable workflow across teams.
Designed end-to-end experiences for in-store kiosk interactions, bridging digital and physical touchpoints.
Started and led a monthly team lunch to strengthen collaboration, connection, and team culture.
areas of work.
Retail — App & Web
Browse & Search — App & Web
Project Store— Shopping and pharmacy kiosks
Post-Order Experience — Emails, Order History, and Order Details.
Store Details Page Redesign.
Reduced customer frustration by 80%+ and boosted SEO traffic and engagement through streamlined design.
By analyzing recurring pain points from customer feedback, I identified key usability gaps in Walgreens’ Store Details page. I pitched a strategic redesign, guiding stakeholders from problem discovery to solution delivery. The result was a modernized page experience that streamlined store selection and improved customer confidence in finding accurate, timely information.
Here is a sneak peek at some of the work I’ve done at Walgreens.
